Encounter an Accident

For Hong Kong residents who meet with accidents (e.g. traffic accident, fire disaster, etc.), other emergencies (e.g. robbery, assault, etc.) or casualties in the Mainland, the parties concerned or their relatives should immediately report to local public security authorities for assistance. For assistance from the police, please dial 110; for ambulance service, dial 120 (fees are generally charged for medical services, which may include ambulance fees and emergency treatment fees); for fire departments, dial 119; and for reporting of traffic accidents, dial 122.

In case you need further assistance, you may contact the Immigration Department of Hong Kong (Immigration Department）, the Office of the Government of the Hong Kong Special Administrative Region in Beijing (HKBJO),the Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Shanghai (SHETO),the Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Chengdu (CDETO),the Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Guangdong (GDETO) or the Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Wuhan (WHETO).

Contact numbers and addresses of the relevant offices are listed below:

  • Assistance to Hong Kong Residents Unit
    The Immigration Department of the Government of the Hong Kong Special Administrative Region

    24-hour hotline: (852) 1868
    Fax: (852) 2519 3536
    Address: 9/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong

  • The Immigration Division
    The Office of the Government of the Hong Kong Special Administrative Region in Beijing

    (During office hours: 8:30 a.m. to 12:00 noon and 1:00 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
    Tel: (86 10) 6657 2880 Ext. 032
    Fax: (86 10) 6657 2830
    Address: 71 Di'anmen Xidajie, Xicheng District, Beijing 100009

  • The Immigration Division
    The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Shanghai

    (During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
    Tel: (86 21) 6351 2233 Ext. 160
    Fax: (86 21) 6351 9368
    Address: 21/F, The Headquarters Building, 168 Xizang Road (M), Huangpu District, Shanghai 200001

  • The Immigration Division
    The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Wuhan

    (During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
    Tel: (86 27) 6560 7300 Ext. 7334
    Fax: (86 27) 6560 7301
    Address: Unit 4303, Tower I, New World International Trade Tower, 568 Jianshe Avenue, Jianghan District, Wuhan 430022

  • The Immigration Division
    The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Chengdu

    (During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
    Tel: (86 28) 8208 6660 Ext. 330
    Fax: (86 28) 8208 6661
    Address: 48/F, Office Tower 2, Chengdu IFS, No.1, Section 3 Hongxing Road, Chengdu, Sichuan Province, China (Postal Code: 610021).

  • The Immigration Division
    The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Guangdong

    (During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
    Tel: (86 20) 3891 1220 Ext. 608
    Fax: (86 20) 3877 0466
    Address: Flat 7101, 71/F, Citic Plaza, 233 Tian He North Road, Guangzhou 510613

The Hong Kong Special Administrative Region Government has also published the "Guide to Assistance Services to Hong Kong Residents in the Mainland" illustrating what kind of assistance it can provide.

When you are in the Mainland, assistance that can be provided by the HKSAR Government includes:

  • to issue an Entry Permit for your return to Hong Kong if you lose your identity documents;
  • to notify your relatives in Hong Kong and advise on the related procedural matters if serious accident or casualty happens to you;
  • to liaise, on your request, with your relatives and friends in Hong Kong for rendering financial assistance to you;
  • upon receipt of notification from the law enforcement agencies of the Mainland regarding your detention or arrest, to pass information to your relatives in Hong Kong; Since 2001, the HKSAR Government has, by way of an administrative arrangement and on the basis of mutual respect for the relevant laws of both sides, put in place a reciprocal notification mechanism with the Mainland in respect of cases involving unnatural deaths and imposition of criminal compulsory measures or institution of criminal prosecution on residents from the other side. Please refer to this link for information on the new arrangements on the reciprocal notification mechanism between Hong Kong and the Mainland.
  • to inquire, on request from your relatives and friends, about the situation of the case for which you are arrested or detained by the law enforcement agencies of the Mainland;
  • to provide, on request from you or your relatives and friends, information on lawyers in the Mainland;
  • to provide any other relevant advisory services.

Assistance that cannot be provided by the HKSAR Government includes:

  • to intervene in the judicial system or administrative operations of the Mainland when providing assistance to Hong Kong residents under the principle of "One Country, Two Systems";
  • to shield the unlawful act of Hong Kong residents or absolve them from criminal liability;
  • to get better treatment for Hong Kong residents in hospitals, under detention or in prison than that provided for Mainland residents;
  • to pay the hotel, legal, medical and travelling expenses or any other bills for the parties concerned.