Loss of Identity Documents

Hong Kong residents who lose their Hong Kong Identity Cards and Home Visit Permits in the Mainland should report it to the public security authorities (website of the Ministry of Public Security: http://www.mps.gov.cn/n16/index.html) and obtain a documentary proof of the report of loss, and apply to the local exit and entry authorities (website of the Bureau of Exit and Entry Administration of the Ministry of Public Security: http://www.mps.gov.cn/n16/index.html) and obtain a documentary proof of the report of loss, and apply to the local exit and entry authorities (website of the Bureau of Exit and Entry Administration of the Ministry of Public Security: http://www.mps.gov.cn/n16/n84147/index.html) or the China Travel Service office in Shenzhen {Address: Shop B5, 2/F, Shenzhen Railway Station; Telephone No.: (86 755) 8234 7136} for the issue of an Exit and Entry Permit. If assistance for returning to Hong Kong, after the loss, is needed, the parties concerned may contact the HKBJO, the SHETO, the CDETO, the GDETO, the WHETOor the Assistance to Hong Kong Residents Unit of the Immigration Department. The HKSAR Government will, on the individual merits of each case, provide necessary assistance and relevant information. The HKBJO and the SHETO can issue an entry permit to Hong Kong residents who have lost their Hong Kong identity documents to facilitate their return to Hong Kong.

Contact numbers and addresses of the relevant offices are listed below:

  • Assistance to Hong Kong Residents Unit
    The Immigration Department of the Government of the Hong Kong Special Administrative Region

    24-hour hotline: (852) 1868
    Fax: (852) 2519 3536
    Address: 9/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong

  • The Immigration Division
    The Office of the Government of the Hong Kong Special Administrative Region in Beijing

    (During office hours: 8:30 a.m. to 12:00 noon and 1:00 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
    Tel: (86 10) 6657 2880 Ext. 032
    Fax: (86 10) 6657 2830
    Address: 71 Di'anmen Xidajie, Xicheng District, Beijing 100009

  • The Immigration Division
    The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Shanghai

    (During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
    Tel: (86 21) 6351 2233 Ext. 160
    Fax: (86 21) 6351 9368
    Address: 21/F, The Headquarters Building, 168 Xizang Road (M), Huangpu District, Shanghai 200001

  • The Immigration Division
    The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Wuhan

    (During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
    Tel: (86 27) 6560 7300 Ext. 7334
    Fax: (86 27) 6560 7301
    Address: Unit 4303, Tower I, New World International Trade Tower, 568 Jianshe Avenue, Jianghan District, Wuhan 430022

  • The Immigration Division
    The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Chengdu

    (During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
    Tel: (86 28) 8208 6660 Ext. 330
    Fax: (86 28) 8208 6661
    Address: 48/F, Office Tower 2, Chengdu IFS, No.1, Section 3 Hongxing Road, Chengdu, Sichuan Province, China (Postal Code: 610021)

  • The Immigration Division
    The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Guangdong

    (During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
    Tel: (86 20) 3891 1220 Ext. 608
    Fax: (86 20) 3877 0466
    Address: Flat 7101, 71/F, Citic Plaza, 233 Tian He North Road, Guangzhou 510613

The Hong Kong Special Administrative Region Government has also published the "Guide to Assistance Services to Hong Kong Residents in the Mainland" illustrating what kind of assistance it can provide.